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Patient Survey

Houghton Physical Therapy & Sports Conditioning considers it a privilege to provide you with our services and hope your experience with our staff and facility is positive. We are constantly focusing on ways to improve our service to our patients and referring physicians. Please take a moment to let us know how well we are doing and what we can do to improve our services to you by completing this short survey.


  1. What was your reason for coming to our facility?
  2. How did you hear about our facility?
  3. Was our staff friendly and helpful on the phone with you?
  4. Have all office staff members been courteous and helpful?
  5. Were your benefits adequately explained to you?
  6. Have the office and treatment areas always been clean and comfortable?
  7. Did the clinic have scheduled appointments at convenient times for you?
  8. Were you always seen promptly when you arrived for treatment?
  9. Was the check-in process prompt and efficient?
  10. Was your therapist courteous and helpful?
  11. Did your therapist fully explain your problem and how they would treat it?
  12. Did you receive a home program and were you instructed properly in activities to do at home?
  13. Would you recommend this facility to your friends or family?
  14. Will you return to Houghton Physical Therapy if future care is needed?
  15. On a scale of 1 to 10, how was your overall satisfaction with your experience in Physical therapy?
  16. Please share your comments: